酒店收银员常用英语
1、(How)would you like to deposit in cash or by credit card? 您是交现金押金还是押信用卡?
2、Would you please deposit 600RMB in advance? 请预交600元押金好吗?
3、Sir, we can accept Visa Card and Master Card… 先生，我们可受理维萨卡和万事达卡
4、Would you please sign here?...Thank you !Wish you a goog stay with us! 请在这里签名好吗?…谢谢，祝您入住愉快!
5、I’m sorry,I’m afraid we can’t change USD into RMB. 对不起，恐怕我们不能将美元换成人民币。
6、Here is your bill,it totals 100 RMB. 这是您的账单，一共是100元。
7、Your room rate is 368RMB,we offered you 20% discount,It’s 296RMB per-night.And it comes to 592RMB for two nights. 您的房价是368元，给您打八折是296一晚，两天是592元。
8、Your bill stands at 688R,plus two nights’ room rate is 592,minbar is 18,long distant call is 58,and room others is 20. 您的账单是688元，包括两晚房费592，小酒吧18，长途电话58，还有客房杂项20。
9、How would you like to pay your bill?(in cash or by credit card) 请问您用什么方式付账?(现付还是卡付)
10、Excuse me,sir.The cup in your room was broke.According to our hotel’s regulation,I’m afraid we have to charge 10 to your account. 对不起，先生。您房间的杯子打破了，按酒店规定，我们不得不将10元损失记入您的帐项。
11、Wait a minute,please.The room attendant is checking your room. 请您稍等，服务员正在查房。
12、Just a moment,please.I’ll be with you as soon as possible. 稍后，我将尽快为您办。
13、Could you please repeat a little more slowing? 您能慢一点再说一次吗?
14、Hold th line,please.I’ll connect with the assistant manager,just a moment. 别挂电话，请稍后，我将与大副联系。
15、Do you need invoice/(your bill)? 您需要发票/(账单)吗?
16、I’m sorry to keep you waiting.Have a nice trip. 对不起，让您久等了。祝您旅途愉快!
17、For sauna only ,48RMB,once,include wet/dry steaming and cold/hot surfing.For massage,we charge by every 45 minutes. 净桑拿每次48，包括干/湿蒸，冷热冲浪。按摩按每45分钟一个钟。
18、If you want massage service,it costs 88RMB in standard room,and 228RMB in VIProom for the first 45 minutes. 按摩的话，头钟普房88元，贵宾房228元。
19、I connected with the laundry center,Just a moment,please,they will go here and take away you clothing. 我已联系了洗衣中心，请您稍等，他们会过来取走您的衣服。 20、Thank you ! You are welcome! 谢谢!--不用谢!
21、Welcome to our restaurant for dinner. 欢迎来本餐馆用餐
22、Have a good time. 祝您愉快
23、Have a nice trip. 祝您旅途愉快
24、We’ll expect you to come again. 欢迎您下次再来
25、I’m sorry to have kept you waiting for so long. 对不起，让您久等了。
26、Thank you for your pointing,We’ll try my best to improve. 多谢您的指点，我们将尽最大的努力改进。
27、I’m sorry ,nobody answered the phone. 对不起，电话没人接。
28、Hold the line,I’ll put you through. 别挂线，我马上为您转线。
29、Just a moment,I’ll call our collegue/assistant manger/to take care of it right away. 稍等一下，我马上叫我的同事/主管/大堂副理来处理。 30、Hotel policy requires one night room charge as deposit. 酒店制度要求多收一晚房费作为押金。
31、Please keep it,please return it when you check out. 请您收好你的押金单，退房时请归还。
32、Could you tell me the time please,It’s ten past five. 您能告诉我现在几点了吗?现在是5点10分。
33、My English is very poor. 我的英语很差。
34、Here’s your change and receipt. 这是您的零钱和发票。
35、Thank you for your compliment. 谢谢您的夸奖。
Check in 入住
1) How would you like to pay the deposit, in cash or by credit card?
您怎么付押金，现金还是信用卡?
2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。
3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订的客人得付一天房费作为押金。
4) we’ll refund the money you overpaid when you check out.
您离店时，我们会退还您多付的钱。
5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。
6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须归还给我们。
7) Thank you, and hope you will have a good stay in our hotel.
谢谢，希望您过得愉快。
A. Check out for individual guest 为散客退房
1) Good morning, sir, do you check out? 早上好，您退房吗?
2) Do you want to check out or keep key here?您想要离店还是要保管钥匙? If you check out before 6:00pm, you will pay half day charge.
六点之前退房， 得付半天房费。
If you check out after 6:00pm, you will pay full day charge.
六点之后退房，付一天房费。
Could you give me your room number, please?
能告诉我您的房间号码吗?
May I have your name and your room number?
能告诉我您的姓名和房间号码吗?
May I have you room key, please? 能给我您的房间钥匙吗?
Did you take anything from the mini-bar?/Did you use the mini-bar of your room? 请问您房间里的酒水有没有用过?
Have you signed any chits in the last hour?
您在结帐前一小时是否签过任何帐单?
10) Is your luggage down yet, sir? Could you check out after your bags have been brought down, please?
先生，您的行李是否已拿下来了?请您等行李拿下楼后再结帐好吗?
11) Let me figure it out /Let me calculate that for you.
我来把您的帐算出来。
12) Shall I draw up your bill for you?
我把您的帐单开出来好吗?
13) Your final bill has not reached our department yet, sir. would you please wait a moment while I chase it down?
先生，您最后的帐单还没送到。请稍等，我去将它调来。
14) Just a moment, please. Room attendant is checking your room.
请稍等，客房服务员正在查房。
15) Would you like to check and see if the amount is correct?
请检查一下数目是否正确。
16) I’ll check our accounts. Just a moment, please.
我检查一下我们的帐目，请稍等。
17) This is your bill, check it please, if it is correct, please sign your name. 这是您的帐单，假如对的话，请签名。
18) Can I check the details for you, please? /Let me break it down for you. 请让我为您查对帐单好吗?
19) That first number is your room number. 第一个数字是您的房间号。
20) The second entry is the restaurant. 第二行是餐厅的帐。
21) Item 6 is your room charge. 第六项是电话费。
22) Item 7 is the cost for the phone calls. 第七项是房费。
23) That charge is for drinks taken from the mini-bar.
那笔是饮用房间冰箱内饮料的费用。
24) The service charge is included in this bill. 服务费包括在内。
25) What would you like to pay, in cash or by credit card?
您想怎么付帐，现金还是用信用卡?
26) In what form will payment be made? 用什么方式付帐?
27) We accept the following credit cards…… 我们接受这些信用卡……
28) Show me your credit card, please. 请出示您的信用卡。
29) May I see your credit card? 我能用一下您的信用卡吗?
30) My I imprint/have a print of your credit card? 可以刷一下您的信用卡吗?
31) I’m afraid we don’t accept…cards, but we do accept these.(point to credit card display)
很抱歉我们不接受…卡，但是我们接受这些(指向信用卡牌)
32) The total is…, and here is your change. 总数是…，这是您的找头。
33) Here is the money you overpaid. 这是您多付的钱。
34) Do you need receipt? 您需要收据吗?
35) Here is your receipt. 给您收据。
36) Thank you for choosing our hotel. I hope you enjoyed your stay. We hope you will come and stay with us again.
谢谢您光临我们的饭店，希望您在本饭店住得愉快。希望您能再次光临我们的饭店。
B. Check out for group guest 为团体客人结帐
1) How would you like to make payment? 您怎么付费?
2) Would you like to pay on the company account? 您用公司帐户结帐吗?
3) May I know the name of your company, please? 请问贵公司帐户号码?
4) Separate bill or one for all? 分开结还是一起结?
5) Your company/travel agency will pay your room rent, but you will pay your phone charge. 您的房租由公司付，但您要付房间的电话费。
6) All account to your room charge, right? 所有的帐都转到您的房间，好吗?
7) May I have two of your business cards, please? One for our file and one for accounts.
请给我两张名片好吗?一张放在档案中，一张附在帐单中。
8) Could you sign your name here? 请在这签名好吗?
9) We hope to see you again soon. 希望很快再见到您。
exchange money 兑换外币
1) How much would you like to change? 您想换多少钱?
2) The rates of exchange are on the board there, sir.
先生，兑换率在布告牌那。
3) Today’s foreign currency rate for US$ is 8.07./ According to today’s exchange rate, every US dollar in cash is equivalent to 8.07 yuan. /The present rate is 100 to 807. 今天美元的兑换率是8.07.
4) Could you fill out this form? 您能填一下这张表吗?
5) You’d like to change US$800 into RMB. Is that all right?
您想把800美元换成人民币，对吗?
6) You gave me 800 US dollars, so that will be RMB 6200. Here you are. 您给我800美元，合计人民币6200元，给您。
7) I’ll calculate that for you. It comes to RMB 6200 at today’s exchange rate. 我帮您计算一下。按今天的汇率折合起是人民币6200。
8) I’m sorry but we do not change US dollars into Japanese Yen.
很抱歉，我们没有把美元兑换日元的业务。
9) I’m afraid we don’t accept non-convertible currency, sir.
对不起，我们不接受不能兑换的货币。
10) What domination would you like, sir? we have 100 yuan notes, 50 yuan notes, 10 yuan notes, 5 yuan notes, 2 yuan notes and one yuan notes.
您要多大面值的钞票，我们有100元的，50元的，10元，5元的，2元的，还有1元的。 Use safes/safe-deposit boxes 使用保险箱
1) If you want to keep some valuable things, you can use hotel safe-deposit boxes. 如果您想要保存贵重物品，可以用我们的保险箱。
2) Please fill out this form first. 请先填表。
3) Would you like to use it until May 20th ? 您预备使用到五月二十日吗?5
4) This way, please. Your box number is 320. 请跟我来，您的柜子是320号。
6
收 银 员 常 用 词 汇
1、Credit Card 用信用卡
2、in cash 用现金
3、exit 安全出口
4、enter 入口
5、Service Center 服务中心
6、Promotion 特价，促销价
7、Information 问询处
8、Current price 现价
9、Original price 原价
10、any dramges or losses must be paid for
损坏需赔
11、offering 请求
12、ansewer 回答
收 银 员 常 用 英 语
问候
1、Good morning (afternoon,evening),sir(madam) ! 先生(女士)，早晨(下午，晚上)好。
2、You are welcome. 欢迎光临。
3、Welcome to come here again ! 欢迎你再来!
4、Have a good day . 祝你愉快。
5、Come back and see us. 欢迎您有空再来。
6、Thank you sir,please come back ,I hope you enjoy your stay. 谢谢您，请再度光临，希望您对我们的服务满意。
工作
7、Will this be charge or cash? 刷卡还是付现金?
8、It has a little dear. 这个比较贵。
9、This trousers are very cheap. 这条裤子很便宜。
10、You should pay me fifty-five Yuan. 需要付我55元。
11、Please keep your turn. 请大家排好队。
12、Do you have 3 Jiao small change. 您有3角零钱吗?
13、I am a cashier. 我是收银员。
14、How much,please? 请问多少钱?
15、Excuse me,do you have any small change? 请问您有零钱吗?
16、You should pay me two yuan more. 请再付两元钱。
17、Is this the sales price? 这是减价后的价格吗?
18、Let’s see what it’ll all cost? 看看总共要多少钱?
19、We don’t give discounts. 我们不打折。
20、Could you check it again? 可不可以麻烦再确认一次帐单?
21、We like to pay separately. 我们想分开算帐。
22、Let’s go dutch. 各付各的。
23、Keep away from children. 谨防儿童使用。
感谢与应答
24、Thanks. 谢谢。
25、Thanks a lot. 非常感谢。
26、Thank you. 谢谢你。
27、Thank you very much. 真的非常感谢你。
28、That’s very kind of you. 你真好。
29、Thanks! But I’m almost finished. 谢谢，我就要做完了。 30、It’s most thoughtful of you. 你想得真周到。
31、I’m really very grateful to you. 我非常感激你。
32、I’m much obliged to you. 我真的非常感激你。
33、Thank you anyway/all the same. 不管怎么说都得谢谢你。
34、Not at all. 别客气。
35、That’s all right. 这没什么。
36、Don’t mention it. 别客气。
37、Never mind. 没关系。
38、You’re welcome. 不客气。
39、It was the least I could do. 这是我应该做的。 40、I’m so glad you like it. 你喜欢它我很高兴。
意见与争论
41、What do you feel? 你觉得怎么样?
42、What’s your opinion? 你有什么看法?
43、Do you agree with me? 你同意吗?
44、Don’t you agree/think so? 你觉得是吗?
45、OK with you? 你同意吗?
46、I absolutely agree. 我绝对同意。
47、I couldn’t agree more. 我非常同意。
48、I don’t agree with you. 我不同意你的说法。
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B: bed and breakfast 家庭式酒店(含早餐的酒店) Boutique hotel 精品酒店
Resort 度假村
King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房
Studio suite (room) 公寓套房
Adjoining room 相邻房
Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾
Receptionist 前台接待 I will leave a message to the ~.(a girl in who works in front desk)
Reception/Front desk 前台
Coach 旅游大巴(a bus used for travel)
Reservation 预订(不是预定)
Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送
餐服务 Ground 花园 Tip 小费
Service charge 服务费
Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾
房间牌
check-out 退房
check-in 登记入住 lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理
Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长
Second Waiter副领班
Trainee Manager见习经理
Receptionist接待员
Bar Operative酒吧服务员
Hotel Accountant酒店会计 Chief ccountant; Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管 Chambermaid客房女服务员 Head Waiter ;Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员
Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理
Cleaner清洁工
Food Checker食品检验员
Vegetable Cook蔬菜厨师
酒店岗位：
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理
Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理
Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员
客房预定 room reservation
客 满
fully booked
房间种类 types of rooms
双 人 房 double room
标 准 房 standard room
双 床 房 twin room
高 级 房 superior room
豪华房
deluxe room 商务房
executive room 套 房
suite
普通套房 junior room 高级套房 senior suite 总统套房 Presidential suite 朝南的房间 a room facing south 公寓套房 studio room
连通房
connecting room
相通房
adjoining room
没有按预定抵店 no show
确 认 信 letter of confirmation 服 务 费 service charge 额外费用 extra charge 全 价 full price
班车
shuttle bus
折 扣 价 discounted price
标 准 价 rack rate
优 惠 价 special price
免 费 complimentary rate
特大号床
king-size bed
大号床
queen-size bed
推 迟 postpone
空 房 Vacancy/vacant
room
取消 cancel/cancellation 更改 change 预定 book/reserve
自动门 automatic door 包间
private room 菜单
menu 套餐
set menu 定满了 fully booked 租
rent 登记入住 结帐 一件行李 背包 纸箱 手提箱 汽车行李箱送行李 填写 名牌 夜床服务
打扫房间
稍稍整理 洗衣项目 laundry items 加快服务 核对 check in check out a piece of baggage/luggage
shoulder bag cardboard box briefcase
send up
fill out
name tag turn—down service
make up tidy up
express service
check
计划表 schedule 推举 recommend
酒店内设施
adapter 连接器
brief ease 公文包
out of order 坏了
coupon奖券 Food Mall
食品街
Ancient Culture Street古文化街 fire sprinkler 灭火喷淋
coat hanger 大衣架
pillow 枕头heating control 加热控制
ice tongs 冰夹
chair 椅子
bedside table 床头桌
ceiling light 顶灯
luggage stand 行李架
luggage trunk
swimming bag游泳袋
power socket 电源插座
note pad 记事簿
shoe basket鞋篮
ice bucket 冰桶
security latch安全门
dry cleaning docket 干洗单
breakfast menu 早餐菜单
light switch 灯开关
air conditioner vent 空调排风口
pillow case枕套
coffee table 咖啡桌
wall paper 壁纸
hair dryer 吹风机
standing lamp 地灯
valet stand 衣物架
switch 开关
desk chair (与书桌配套的)椅子laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌
DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨
sheer curtains 纱窗帘
desk lamp 台灯
television cabinet 电视柜
single bed 单人床
double bed 双人床
desk书桌 dusting 去尘
toilet brush 马桶刷子
refuse bag 废物袋
mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子detergent 清洁剂
vacuum cleaner 吸尘器
mop 拖把
shampoo 洗发水
soap 香皂
bath foam 浴液
sewing kit 针线盒
moisturizer 润肤露
shower cap 浴帽
shoehorn鞋拔
shoe shine檫皮鞋
Bedside lamp 床头灯
smoke detector 烟感器
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌
slippers拖鞋
drapes 布帘
ceiling屋顶
Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼 spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室 voltage 电压 floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
酒店前台用语：
market price 市价
cashiers desk 兑换处
coin 硬币
accounting desk 帐务处
check-out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
spare (形)多余的
postpone (动)延期
cancel (动)取消
travelers cheque 旅行支票 pay (动)付款
fill (动)填写
administration管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱
procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受 procedure fee 手续费 fill in the form 填表
酒店的种类：
Designed hotel 设计酒店 boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆
family hotel 家庭旅馆
B&B: 经济型酒店
resort hotel 度假区酒店
酒店部门：
电脑部E.D.P.
市场营销部sales & Marketing Division
销售部Sales Department
公关部Public Relation Department
预订部Reservation Department
客务部Room Division
前厅部Front Office Department 管家部Housekeeping Department
餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department
工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade
其他：
Oriental Plaza: 东方新天地
Forbidden city:故宫
High-speed wireless internet: 高速无
线上网
Owner response: 业主回复 Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮
Mansion/ service-apartment:酒店式
公寓
English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 Toiletries: 洗漱用品 Morning call 唤醒服务
所有酒店员工用
Basic English- Greeting基础常用英语- 问候：
1. Good morning, Sir/Ma’am!早上好!先生/太太
2. Good afternoon, Sir/Ma’am!下午好!先生/太太
3. Good evening, Sir/Ma’am!晚上好!先生/太太
4. Good night, Sir/Ma’am!晚安!先生/太太
5. How do you do!您好
6. Nice to meet you!很高兴见到您!
7. Welcome to our hotel, sir!先生，欢迎您到我们酒店来!
8. Hello!Long time no see, Mr. Chau!您好! 好久不见!
9. Hello!How are you, Mr. Danny?您好!您好吗，丹尼先生?
10. Hello, how are you?您好吗?
11. Fine, thanks. And you?很好，谢谢!您好吗?
Basic English1- Farewell基础常用英语1- 道别：
12. Good bye!再见!
13. Have a nice day!祝您过得愉快!
14. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
15. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。(客人刚入店时)
16. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。(客人在饭店逗留期间)
17. I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。(客人离店时)
18. Goodbye and thank you for coming.再见，谢谢您的光临。
19. Goodbye and hope to see you again.再见，希望再见到您。
20. We look forward to having you stay with us again.希望下次您还来我们酒店!
21. Have a nice trip!一路平安!
22. Wish you a pleasant journey!
23. Good luck!祝您旅途愉快!祝您好运
Basic English感谢
24. I’m so appreciated!我十分感激!
25. You are so kind!您真是太好了!
26. Oh, what kind of you!噢，您真是太好了!
27. Oh, so nice of you!噢，您真是太好了!
28. Thank you for your compliment!感谢您的赞扬!
29. Thanks! / thank you very much! 非常谢谢您!
Basic English客气话
30. Not at all. I just do my part.不客气，我只是尽我的义务。
31. I’m at your service.我随时为您服务。
32. That’s all right.没什么。
33. Sure! My pleasure!当然， 愿意为您效劳!
34. You are welcome.不客气。(您是受欢迎的!)
Basic English- Apologize基础常用英语- 道歉：
35. I’m sorry!真对不起!
36. I apologize!很抱歉!
Basic English – Giving Directions基础常用英语Reminder基础常用英语 – 提醒语：
45. Watch your step please!请注意脚下!
46. Be careful, please!请小心!
47. Do not worry!不要担心!
48. Take it easy!放轻松!
49. Please do not smoke here!请不要在这里吸烟!
50. Please do not leave anything behind!请别落下什么东西!
Basic English电话：
51. Good morning!(Greeting)Sales(Depart.). Tina is speaking(self indroduce). How may I help you?(Offerring)
早上好!(先问候)我是Tina(自我介绍)有什么需要帮忙的吗?
52. I’m sorry; he’s not in right now.对不起，他现在不在。
53. He’s in meeting right now.他正在开会。
54. He’s on another line.他正在听电话。
55. Sorry, there isn’t a Mr. Williams staying here.对不起，威廉先生已经不这里工作了。
56. He’s not here. May I take the message?他不在这里。我可以记下您的留言吗?
57. Would you like to leave a message?您要留信息吗?
58. May I have your name and telephone number?我可以留下您的姓名和电话吗?
59. I’m sure he will get the message.我保证会把您的留言转告给他。
60. Would you mind telling me the name of your company, sir?您不介意把您公司名称告诉我吧?
61. I’m sorry, but I can’t transfer you call. Would you mind dialing again, sir?
对不起，我没法转您的电话，您可以再拨一次吗?
62. Could you speak a little slower (louder), sir?您可以讲慢(大声)一点吗?
63. I’m sorry, but I don’t speak English very well. Just a moment, please.对不起，我的英语不太好，请稍等以下。
64. I’m sorry. You’ve got the wrong number.对不起，您打错电话了。
65. Please wait a moment, I’ll check.请稍等，我查一下。
66. Thank you for calling.感谢您打电话过来。
很多的酒店工作人员经常会接触到酒店常用英语口语，为了更好的学好这类酒店常用英语口语，我们就应该到下面的文章中去更多的认识一下，从而更好的在酒店中用英语交流。酒店常用英语口语的常用句式有很多，一方面离不开我们孜孜不倦的进行学习，另一方面我们也要借助一些语境和外部方法进行口语的学习。下面的文章就介绍到了几种短语，也是需要大家好好记忆一下的，所以请看下文的介绍。
我们不可能在一个完全的英语环境下学习英语，但可以想法设法，千方百计的创造学习英语的氛围。比如，可以每天听英语广播、看英语频道电视节目;或者每天看一部英文电影或连续剧;或阅读一些英文报纸和杂志。但仅仅被动的去听和看是不够的，我们要主动的运用英语去表达和沟通。同时如果是酒店行业的英语就应该掌握一些酒店常用英语口语：
1) Good morning (afternoon ,evening)，sir (madam)。早上好(下午、晚上好)，好，先生(夫人)
2) How do you do? (-- how do you do ?)您好!
3) Hello (or hi )!您好!
4) How is everything (with you )?
(您的)一切都好吗?
5) How are you getting on ( or along ) these days ?这几天过得怎么样?
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?
酒店常用英语口语的常用句式就是上文中所提到的这些，一旦大家很好的把控了这些过后，相信慢慢的也会让自己的学习能力有所提升，一旦大家意识到了这一点后。在日后的酒店环境中，自己就可以用超强的口语能力顺利的交流。
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