上海英文导游考试（精选4篇）
上海2009年导游现场考试景点讲解：玉佛寺英文导游词
Ladies and gentlemen, today we are going to visit a famous Buddhist temple---the Jade Buddha Temple.Before visiting the temple, I’d like to say a few words about the religious situation in Shanghai.Our constitution stipulates that every Chinese citizen is ensured the freedom of religious belief.There are four major religions in practice in Shanghai, namely, Buddhism, Taoism, Islam, and Christianity, which is sub-divided into the Catholic Church and the Protestant Church.When it comes to Buddhist temples in China, they are usually classified into three sects, i.e.temples for meditation, for preaching and for practicing Buddhist disciplines.The Jade Buddha Temple is a temple for meditation, and is well-known both at home and abroad.The temple was first built during the reign of Emperor Guangxu of Qing Dynasty, when a monk named Hui Gen went on a pilgrimage to Burma and brought back five jade statues of Sakyamuni.On his way back to Mount Putuo via Shanghai, he left two jade statues here, one in sitting posture and the other, reclining.He had a temple specially built as a shrine for these two statues in 1882.later the temple was partly destroyed by fire and in 1928 a new temple was completed on the present site.Just opposite the temple gate, there stands a giant screen wall.Various designs, such as dragon, phoenix, elephant, crane and peony are carved on it.In Chinese legend, all these things are considered the symbols of fortune, wealth, longevity and auspiciousness.Chinese people used to set up a wall in front of the house so as to keep the evils away.Now ladies and gentlemen, please turn around.Here we can see the temple gate.It is also called the Sanmen Gate, or say, the Gate of Three Extrications.The door in the middle is called the Door of Emptiness, to its right is the Door of Non-phenomenon, and to its left, the Door of Non-Action.Sanmen Gate is also called the Mountain Gate because most famous temples in China are found deep in mountains.But the Sanmen gate does not open except on the first and the fifteenth of every lunar month.Now this way to the entrance.Ladies and gentlemen, the first hall is the Heavenly King Hall.We will use the rear door, please follow me.(in the Heavenly King Hall next to the southern entrance)Here we can find the statue of a fat and smiling monk with bared belly.He is Bodhisattva Maitreya.His smile is so contagious that you will smile with him and forget all your worries.So he is also called the Laughing Buddha.According to Buddhist scripture, he is now practicing Buddhism in the Tusita Heaven.After 4000 years, which is equal to 5.67 billion years on the earth, he will become successor to Sakyamuni under a Long Hua Tree in Hualin Garden.Hence another name the Future Buddha.But this statue we see here is not the real image of Bodhisattva Maitreya, it is just his incarnation..it is said that During the Five Dynasties Period, 1000 years ago, there lived in Fenhua in Zhejiang Province a monk named Qi Ci, who always carried a wooden staff with a cloth sack on his shoulder.He often went around towns and in streets to beg alms.Therefore he became known as “the Cloth Sack Monk”.He always smiled and laughed, looking as happy as ever.When he was dying, he left the message saying that he was the incarnation of Bodhisattva Maitreya.So his image is enshrined in the Buddhist Temple as the incarnation of Bodhisattva Maitreya.(on the eastern side of the Heavenly King Hall)On the two sides of the hall are enshrined four statues.They are so-called Four Heavenly Kings.In the Buddhist legend, there is in the center of the world a highest mountain called Mount Sumeru.Halfway on it is a mountain called Mount Ghandara with four peaks.On each peak lives a Heavenly King protecting the Buddhist heaven.The first one is the Southern King---King of Developing Merits.His duty is to educate all living creatures and develop king-heartedness.He is holding a sword in his hand which can emit a ray to chop off the enemies’ heads.The one next to him is the Eastern King---King of Protection for Buddhism.He is holding in his hand a pipa, which is somewhat like a guitar.With this pipa, he offers music to the Buddha.Meanwhile this pipa is a magic weapon.It can send out a musical rhythm to defeat the enemy by tormenting brain and causing him to lose combatability.Now ladies and gentlemen, please come over to this side.(on the western side of the Heavenly King Hall)The first one on this side is the Northern King---King of Virtue.He is so called because of his virtue.He is holding a parasol-shaped stela in his hand.The parasol can be opened into a canopy in Buddhist processions.It is at the same time a magic umbrella.Once it is opened in the battle field, the sky turns dark and a wind-storm rises, defeating the enemy with a dizzy spell and then it closes up capturing all the enemies.Next to him is the Western King---King of Far Sight.He observes the world with his penetrating eyes.He is holding a dragon-shaped silk rope.The rope is actually a net, with which he converts people to Buddhism just like catching fish with a net.This dragon also has a magic power.It can spurt water from its mouth and drown the enemy in floods.(in the Heavenly King Hall next to the rear door)The Statue facing the rear door is Bodhisattva Skanda.He is always dressed in armour with a worrior’s club in his hand.Originally he was one of the eight heavenly generals under the Southern King of Developing Merits.Later he has been enshrined here because of his bravery.He is also a god of message, a fleet-foot runner, so when visitors come to the temple, he will immediately report to the Buddha in the Grand Hall.Now ladies and gentlemen, that’s all for the Heavenly King Hall.Please follow me and look out the threshold and the steps.Now we can see a giant tripod in the courtyard.It is actually a giant incense burner.It was donated by some Buddhist laymen who believed that by donating something the Buddha they can help purify the souls of their dead relatives from sins and relieve them from purgatory.Now this is the main hall, known as the Grand Hall or Grand Hall of the Great Sage.It is the main structure in every Buddhist temple, where the statue of Sakyamuni, the founder of Buddhism is enshrined.(in the Grand Hall)Ladies and gentlemen, in the middle of the hall is the statue of Sakyamuni, the founder of Buddhism.On his right is Medicine Buddha and on his left is Amitabha Buddha.Each is seated on a lotus blossom and has a back halo.Sakyamuni’s original name was Siddhartha Gautama.He was a contemporary of Confucius.He was born to a warrior’s family in the Himalayan foothill in ancient India, or say, in present-day Nepal.He spent his youth in great luxury.But he renounced the human world at the age of 29 in search of an ultimate solution to the problems of human sufferings.After six years of spiritual discipline he got enlightened at the age of 35.he spent the remaining 45 years of his life teaching his religion and establishing a community for monks to continue his work.He was entitled “Sakyamuni”, which means “the great sage of the Sakya Clan”.He died at the age of 80.On his chest there is a sign that resembles a swastika but it has nothing to do with Hitler’s fascism because it is in an inverted order.It is actually a religious talisman used in ancient orient, symbolizing the concentration of happiness and auspiciousness.The Medicine Buddha is responsible for the Eastern Bright World.Since he can relieve people of all pains and sufferings, he is called the Medicine Buddha.He is holding a wheel, which signifies the unremitting effort of converting people to Buddhism just like turning a wheel.Amitabha Buddha is in charge of the Western Paradise.He is holding a golden lotus blossom stand with which he extradites Buddhist believers to the Western Pure Land, therefore he is also called the Buddha of Guidance.In front of the Medicine Buddha is a hollow wooden fish.It is actually an instrument used by the monks to accompany the chanting of their prayers.But do you happen to know why it is in the pattern of a fish? Now let me tell you about it.The monks think that fish is the most diligent animal in the world because it never closes its eyes, therefore the image of the fish is used to advise people that they should practice Buddhism as diligently as the fish.On both sides of the hall stand 20 Heavenly Gods, all protectors of Buddhist laws.They all bend slightly as if they are listening attentively to Sakyamuni’s preaching.The first one on the right side is Brahma, the chief god of Brahmanism in ancient India.It was believed in ancient India that all living creatures in the world, including gods and men, were created by him and he was thus honored as the Great Creator.Next to him is Yamaraja, the God of Hell, who is in charge of the nether world.The fourth one on this side is Goddess of Loving Children.There is an interesting story about her.It is said that before she became a goddess she was a wicked woman.She herself had many children, 500 in all, including 3 sons and 497 daughters.Her favorite child was her youngest son named Ai Nu, now standing by her side.As she always ate the children of other people, Buddha decided to convert her.One day, he hid Ai Nu in a jar.When the woman found her child missing she looked for him everywhere but could not find him.Then Buddha came up to her and said, “If you are worried when your child is missing, what about other mothers whose children you have eaten?” From then on she began to discipline herself and finally became a goddess.This is the Emperor of the Solar Palace, or say the Chinese Apolo, opposite him is the Chinese Diana, the emperor of the Lunar Palace.The last statue on this side is the Dragon King.(at the back of the Grand Hall)Ladies and gentlemen, behind the statue of Sakyamuni there is a giant mural sculpture.In the middle is the statue of Bodhisattva Guanyin.Guanyin was originally named Guanshiyin but later abbreviated into Guanyin because the character “shi” was one of the characters in the Tang Emperor Li Shimin’s name and was considered a forbidden name.Guanyin often takes the image of a goddess in order to convert women to Buddhism.Actually he can incarnate into 32 images to convert people from all walks of life and relieve people from all kinds of sufferings.Any living creature in trouble needs only to recite his name and he will respond to the cry and readily come to help riding on the head of a huge turtle.That’s why he is described as a Bodhisattva of Great Mercy.By her two sides are her two disciples, San Cai the boy and Long Nu the girl.Above Guanyin is a statue of Sakyamuni when he was doing ascetic practices in a forest.A monkey on the right is offering preaches to him and a deer on the left is giving him milk to drink.Now a few words about San Cai, the boy and Long Nu, the girl.It is said that when San Cai was born, a number of treasures came with him, hence his name.By the way, “Can” in Chinese means “wealth”.He was later converted by Bodhisattva Manjusri, the Bodhisattva of Great Wisdom, and went on a pilgrimage to the south in search of teaching.He was going to call on 53 teachers and then met Guanyin, hoping to obtain the guidance to buddhahood.There are altogether 53 statues on the mural sculpture, excluding the 18 arhats.They were all supposed to be San Cai’s teachers.He came to them one after the other.Guanyin was his 27th teacher.Long Nu, the daughter of Dragon King, was a genius.At the age of 8 she often attended lectures by Manjusri.Later she met the Buddha and attained buddhahood.Below are 18 arhats, all disciples of Sakyamuni.According to Buddhist scripture, Sakyamuni asked them to stay permanently on the earth to help convert people to Buddhism.Arhats have three characteristics, namely, they can rid of all worries, they should be supported and offered by all people, and they enter nirvana once for all and never incarnate again.(in the Hall of the Reclining Buddha)Ladies and Gentlemen: in the middle of the hall we can see a jade statue of the reclining Buddha.This is Sakyamuni in his deathbed, or say, entering nirvana.We can see him looking slightly upward and reclining on his right arm.Some may ask why he looks so calm and carefree.It is said that in his entire life-time he had taught 500 disciples, therefore, he felt no worry because he firmly believed that his disciples would carry forward his principles and preach his doctrines to emancipate mankind.This statue, 96 cm long, is carved out of a single piece of jade.It was brought from Burma together with the other statue in sitting posture.The carving was exquisitely done with delicate features and a slender figure, it is considered a rare Buddhist relic, which contributes to Jade Buddha Temple’s reputation.Now ladies and gentlemen, over here we can see four pictures on the wall of the hall which describe the life story of Sakyamuni.The first one, “Tonsure”, describes Sakyamuni having his head tonsured and clothes changed into a monk’s robe when he came a monk at the age of 29;the second, “Enlightenment”, after six years ascetic practice he became enlightened and attained buddhahood at the age of 35;the third, “Preaching”, Sakyamuni is preaching to his first five disciples;and the fourth, “Nirvana”, Sakyamuni entered nirvana at the age of 80.(before entering the Jade Buddha Chamber)Ladies and gentlemen, we are going to visit the last main structure on the axis---the Jade Buddha Chamber.It is located on the second floor.Please do not take pictures or video tape-recording in the chamber.(in the Jade Buddha Chamber)Ladies and Gentlemen, the statue in front of us is the Jade Buddha in sitting posture.Since Buddhism is a leading religion in China, there are a great number of statues of Sakyamuni all over the country, and most of them are made out of stone, clay, or wood, but a jade statue of the Buddha of this size is rare.It is 1.92 meter in height and 1.34 meter in width.The jewels on his head, arms and feet are all genuine ones.They were donated by Buddhist believers.The statue was carved out of a single piece of jade.It is soft in luster, even in color, pure and flawless in texture and exquisite in workmanship.This statue reflects Sakyamuni’s getting enlightened.We can see that his left hand rests on his left knee showing his great determination of deep meditation while his right hand stretches out onto the ground indicating that he had devoted himself to the emancipation of all mankind and this could only be witnessed by the great earth.When monk Hui Gen found the jade in Burma, he had it excavated under the permission of the Burmese King and had the Tibetan artisans carve it into a Buddha Statue, so it is a crystallization of the friendship of different nations.This statue looks life-like, with gentle and soft features and is considered a precious relic of Buddhist art.This is the reason why the temple enjoys a high reputation.In the cabinets on both sides are kept a complete set of Buddhist scripture, Da Zang Sutra, which was block-printed in 1870.this set of scripture covers Sakyamuni’s teachings by moth, Buddhist doctrines, and Buddhist theories.(in the courtyard in front of the Abbot’s Room)
This is the Abbot’s Room, where the abbot priest lives.It is also a sermon hall where the monks attend lectures by the abbot priest.On the middle wall is hung the portrait of Priest Dharma, honored as the founder of the Chan Sect in Chinese Buddhism.
What is the definition of a tour guide and what basic qualities should a tour guide have?(1)A tour guide is a person who has acquired a tour guide certificate（证书）and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services.(2)a.moral character
良好的品质
b.profound knowledge 渊博的知识
c.sound ability
较强的能力
d.proficient skills
较高的技能
e.healthy body
健康的身体
f.decent appearance
端庄的仪表 第二题 导游人员的基本职责是什么？ List the basic tasks of a tour guide.(1)Arrange the itinerary（路线）of visits and sightseeing according to the contract（合同）signed between the travel agency and the tourists.(2)Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources.(3)Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property.(4)Answer tourists’ questions patiently and help them solve their problems during the journey.(5)Report tourists’ opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback.第三题 导游员应该怎样熟悉接待计划？
How does a tour guide get to know a reception plan?(1)The tourist group survey（旅游团概况）: 1.客源地the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group.(2)Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业 and religions宗教信仰.(3)Traveling route and the transportation（旅游路线和交通工具）: the whole route of this group全程路线, places of departing and entering出入境地点, transportation交通工具 and so on.The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。(4)Tickets of transportation（交通票据情况）: whether the tickets have been reserved according to plan? Is there any changes? If there is, what is the new situation? Whether there are back round trip tickets;domestic section（国内段）of international tickets? The ticket for entering into or out of the country is ticket of OK or ticket of OPEN.(5)Special requirement and precautions（特殊要求和注意事项）: Whether there is a special requirement? Whether need some director concerned to receive, meet or invite to have a dinner? Whether among the tourists there are the old, weak, sick and disabled needing to be especially looked after.(6)Whether it is needed to handle certificates ahead of time?（是否需要提前办理证件）Whether there are areas or cities that need the tourists to handle the pass? If needed, do it ahead of time.第四题 上团前导游员应当做好哪些准备工作？
List the basic preparations made by a guide before leading a tour group.(1)Be familiar with the reception program.熟悉接待计划
(2)Confirm details of transportation, accommodation and luggage delivery before the group arrives.落实接待事宜
(3)Bring all necessary items including documentation-tour guide certificate and professional rating cared----local travel schedule and the tour guide banner.做好物质准备
(4)Be sure to have and use professional language skills and knowledge.语言和知识准备
(5)Be tidy, friendly and good mannered.形象准备
(6)Have a positive attitude and be prepared to face complaints from tourists.心理准备
第五题 旅游团抵达前导游员应当做好哪些工作？
What should the tour guides do before the arriving of the tourist group?(1)Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay（码头）before setting out.(2)Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance;Tell the schedule and arrangement of time and activity to the driver on the way;After reaching the station fix the parking place.(3)Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time.(4)Get in touch with the porter（行李员）: Notify the place that the luggage is sent to, and fix the parking place with the luggage van（行李车）driver.(5)Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking（突出的）position at the station exit, indicate（标明）group name and number, leader’s name or national guide’s name or name of tourist on the meeting board.第六题 旅游团抵达后导游员应当做好哪些工作？
What should the tour guide do when the tourist group arrives? 1.Look for the tourist group at a striking position at the station exit, confirm the information of the tourist group to ensure receiving the right group.2.Check out the number of tourists: If there are more or less than the planned persons, the guide should contact reception agency in time suck as appearing, 3.Count the luggage collectively集中清点行李: And the leader, accompanied completely, the porter checks the luggage together, check whether to stand intact（完好的）or not, do the handing（交付）over procedure well after checking.4.Congregate（聚集）the tourists and get on the bus: Stand by the bus door with smile, help the old and the young, check the number of people.第七题 从机场（车站）赴饭店途中导游员应当做好哪些工作？
What should the guide do on the way from the airport to the hotel?(1)He should warmly welcome the tour group.Deliver a welcoming speech: show welcome, introduce service people tell programs, present attitude, give wishes.(2)He should inform the overseas tourists of the local time.Adjust time: Entry group want time difference of recommending, transfer Beijing time.(3)He should give a brief introduction to the local customs, the location of the hotel and its facilities.(4)He should collect the certificate: The passport, yellow book, the ticket, etc.and the plane confirms in order to move in.(5)He should guide on the way: Introduce the scene on the way, local overview and situation in the hotel.(6)He should inform the tourists of the first meeting place and coach parking place(if applicable若可以).第八题 在入住饭店服务中导游员应当做好哪些工作？
What should a tour guide do when the tour group arrives at the hotel?(1)Help the tour group check in.Knowing the room number of the tour leader, and leave the telephone number to the tour leader or national guide.(2)Inform the tour group of all hotel facilities and services including the restaurant, business center, public washrooms etc.(3)Confirm arrangements for the first meal for the group.Tell the particular requirements of the group to the restaurant.(4)Inform tour group of itinerary just for day of arrival and the next day.(5)Ask the porter to deliver the luggage to tourists’ rooms.(6)Arrange morning call for the tourists.Fix the morning call time with tour leader and then the tour leader inform the tourists, local guide inform the front desk.第九题 地陪在途中导游应做好哪些工作？
What should a local guide do on the way to a certain scenic area?(1)Inform the tourists of the itinerary of the day again including the time and place of meals, report the time of reaching the tour site.Report the news if necessary.(2)Comment on the local customs and scenery along the way and answer questions.(3)Give the group a brief introduction to the tourist destination, especially the historical value and feature, rousing their curiosity of the tour site.(4)Organize entertainment activities, promoting friendship between the local guide and the tourists.第十题 购物服务的基本要求是什么？
What are the basic requirements of the shopping service?(1)When tourists do shopping, tell them the duration（持续时间）, attentions and characteristics of the goods clearly.Help tourists to consign for shopping.(2)If tourists are forced to buy things by peddlers(小贩), local guide has the responsibility to remind tourists not to be cheated.(3)If the shop doesn’t determine price according to quality, sell fake and shoddy products假冒伪劣商品, does not offer standard service, local guide should report it to the director of the shop in order to protect the benefits of the tourists.(4)The local guide should take the tour group shopping only at shops designated(指定的)by contract.The local guide is not permitted to add extra shops or shopping time.第十一题 在用餐过程中导游员应当做好哪些工作？
What should the guide do when the group having meals?(1)While having a dinner, the local guide should lead the tourists to take a seat, introduce dining room facilities, meal characteristics and types of drinks.(2)Inform the tour leader about the dinner place of local and national guides, and the time of setting out after dinner用餐后的出发时间.(3)Inspect the dishes one or two times during the mealtime to make sure the food is up to the standard specified in the contract.Answer questions about the food raised by tourists.(4)After dinner, the local guide should check out according to the accurate dining number, standard and drinks amount.第十二题 送站前导游员应当做好哪些工作？
What preparations should a guide make before the departure of the group?(1)Check the names, number of tourists and the return tickets.If the group is going to leave the country by plane, the local guide should help the overseas tour leader confirm the air tickets.(2)Confirm the time for the delivery of luggage with the porter and the tour leader, and then inform the time to tourists.(3)Confirm the time for the morning call and breakfast.Fix the leaving time with driver and tour leader, and then inform the tourists.(4)Remind the tourists to pay their bills before they leave the hotel, Return the tourists’ identity cards or passports.第十三题 送站服务的具体内容要求有哪些？
What should the guide do while seeing off the tourists?(1)Deliver a farewell speech: including that feels reluctant to part表示惜别, expresses gratitude to cooperation感谢合作, reviews traveling回顾旅程, solicits the suggestion征求意见, looks forward to meeting期盼相逢.(2)Reach the airport ahead of time: international flight, domestic flight should be 2 hours in advance, train should be 90 mins in advance.(3)Go through leaving formalities including delivering transport tickets, cheching the luggage.After the group leaving, the local guide can leave.办理离站手续 第十四题 下团后地陪的后续工作有哪些？
What does the following work contain after the tour group packing off?(1)Processing carry-over question处理遗留问题: After the tour group packing off, the local guide should deal with tourist’s carry-over issue earnestly（认真地）and properly;Handle the matters concerned by tourists just before leaving according to pertinent regulations and leadership instructions.(2)Paying up结账: According to travel agency’s specific request in the stipulation（规定）time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department.(3)Establishment team file建立团队档案: Reorganizes the pertinent data（有关资料）, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation,(4)Summary work总结工作: Completes the accompaniment（附属的）subtotal（小结）earnestly, reports realistically（实际地）meets the group situation;When involves tourist’s opinion and the suggestion, makes every effort to quote the original words and to indicate the tourist status;If the traveling has the heavy accident, must reorganize the writing material to the reception society and the travel agency.(5)The knowledge makes up for a missed lesson知识补课: After packing off（送走）each team, the conducting a tour personnel must reconsider earnestly, the aftertaste, in reception process, but also which knowledge has not to clarify, replies inaccurate, is incomplete, completes the knowledge to make up for a missed lesson.The conducting a tour personnel must set up this kind of idea;Permits the identical question in no way, two times cannot reply.第十五题 导游人员应当怎样与领队合作？
How does a tour guide make a successful cooperation with the tour leader or the national guide?(1)Always respect the tour leader and listen to his opinions and suggestions, especially when you don’t agree with him.Respect the tour leader’s work and always discuss the itinerary, schedules and accommodation arrangements with him.(2)Give more honors, arouse leader’s enthusiasm(激发领队的热情), making the tour leader cooperate in a positive attitude.(3)Support the tour leader’s work.Value重视 the tour leader’s opinions and suggestions.Show the concern about the tour leader.(4)Treat a difficult tour leader with a respectful attitude.Try to persuade说服 the tour leader by being reasonable and dignified.Avoid public conflict with the tour leader;never humiliate羞辱 him;always respect and communicate with him even after the conflict;your future work may depend on it.(5)Improve working skills and strengthen self-confidence.第十六题 导游人员在与司机的合作中应注意哪些问题？ Which questions should the local guide pay attention to within driver’s cooperation?(1)If receives the foreign tourists, when the tourist car arrives at the scenic spot, the local guide announced collection time and place to the tourist in the foreign language , must remember tells the driver in Chinese.(2)When the tourist route has the change, the local guide should tell the driver ahead of time.(3)The local guide must assist the driver to complete the safe driving work, such as helps the driver to replace the tire, the installment or unloads the tire chains, or helps the driver to carry on the small repair;Maintains the tourist car windshield and glass’s clean;Do not chat on the way with the driver in the driving;Meets has the dangerous situation, protects the vehicles and the tourist by the driver, the local guide requests reinforcements.(4)Studies the program arrangement with the driver, solicits the driver to the program opinion.The local guide pay attention listen attentively to driver’s opinion are to cause the driver to participate in the tour guide services positively.It’s a good method.(5)Respects the working people the manner to respect the driver.But to the minority behavior dishonorable, the excessively corrupt lazy driver should not give in excessively.第十七题 在接待宗教界旅游团的过程中导游员应当做好哪些工作？
What should a tour guide do when receiving religious tourists? There is a special group in our tourism market that is the group of religion people.Religious travelling refers to the activity that the people with pilgrim purposes visit some special places.Some believers believe in some gods or fancy ancient religion buildings.And they think the religions travelling can realize the purposes of religion and enjoying.(1)Know and grasp our country’s religious policy.(2)Satisfy special dietary needs of religious believers.(3)Respect freedom of belief.If there’s a Sunday or special day of the religion, arrange them to church or corresponding activities.第十八题 导游员对有特殊身份与地位的旅游者应该如何服务？ How should the guide serve the tourist who have special status ?(1)Pay attention to the reception specification: such as the standard of accommodation, whether to arrange and which standard leader to receipt or meet them, how to deal with the changes of schedule.Ask for instructions when meet questions.(2)Prepares for: get the possible knowledge of their status, age, hobby, knowledge background and so on to communicate with them easily.Offer them individual services.(3)Strengthens self-confident.Don’t worry or feel nervous with the high status.Believe that they would appreciate your sincere service.第十九题 导游讲解的原则是什么？其基本方法都有哪些？请解释什么是制造悬念法？
In what the principle the tour guide explains ? Which does its essential method have? Please explain that what is the manufacture suspense the law? Principle: Correctly, vividly, fluently, clearly, humorously Method: 1.The partition lamination explanation law, 2.the description law, 3.the statement law, 4.the interpretive method, 5.the analogism law, 6.the manufacture suspense law, 7.the question and answer law, 8.to excite the emotions by seeing the scenery law, 9.the imaginary-real law, 10.to add the finishing touch law.The manufacture suspense law is the guide explains the key place to stop the topic intentionally, builds “And listens to is resolved” the atmosphere, stimulates tourist’s curious psychology and the seeking knowledge desire.第二十题 导游员抵达景点前及在景点讲解过程中的服务内容是什么？ What should the tour guide do before arriving attractions and during explains? Before arriving attractions, the tour guide should introduce the brief situation of the attraction, especially its historical value and characteristic.During explains(1)Tell the tourists about attentions in the tour.Remind tourists of the time and place of gathering and the bus code before getting off the bus.(2)Explain to the tourists during the tour.Tell the route, time of visiting and attentions.Explain the history, characteristic, status, and value vividly.Guarantee the toursts can get an abundant visit.And especially concern about the folks and the weak.(3)Prevent the tourist lost.Accompany with the tourists all the time.Check the number of the tourists at any time.导游应变能力题
第一题
导游人员应如何预防漏接？一旦发生漏接，导游人员应如何处理？ What is an “incident of the missing tour guide upon the tourists’ arrival”? How can a guide avoid the “incident of the missing tour guide upon the tourists’ arrival”? How should he handle its occurrence? Definition: It means that there is no tour guide to meet the tourists upon their arrival.(1)After accepting the assignment, a guide should check and double check the date, time and place of the tourists’ arrival.(2)On the day of arrival, the guide should confirm the information and inform the driver of the time and location of the arrival.If necessary, the guide can contact the organizing travel agency, the airport or railway station to confirm the exact time of the group’s arrival.(3)The guide should set aside enough time to make sure he arrives ahead of time.If the “incident” should happen, the guide should do the following:(a)For the subjective reason, give an explanation and make a sincere apology to the tourists and try to win their trust by offering them cordial and attentive service;(b)For the objective reason, the guide may not be responsible for the incident.However, since the incident has inconvenienced the tourists to some extent, the guide should extend an apology to the tourists on behalf of the travel agency.第二题 导游人员应如何预防错接？一旦发生错接，导游人员应如何处理？ How should the conducting a tour personnel prevent the unwanted response? Once has the unwanted response, how the conducting a tour personnel should process? The unwanted response is instructs the tourist when the reception depot has not verified the reception plan earnestly, has met the tourist group which should not meet.Prevention: 1.should arrive at the reception depot place to greet tourist group ahead of time.2.When meeting the group, verify the group name, code, number, tour leader’s name or tourists’ name earnestly.3.Enhances vigilance, takes strict precautions against the social other personnel illegal close tourist group.Processing:
1.If the unwanted response occurs, in the identical travel agency receives when two tourist groups, the conducting tour personnel should immediately to the leadership report.After the leadership agreement, accompanies may no longer exchange the tourist group, all accompanies should exchange the tourist and apologize to the tourists.2.If unwanted response when is other travel agency’s tourists group, the conducting a tour personnel should to the traveling society report, try to exchange the tourist group and explain the situation and the sincere apology realistically to the tourist as soon as possible immediately.第三题 导游人员应如何预防误机事故？一旦发生误机事故，导游人员应如何处理？
Prevention and treatment of the accident of missing the flight or train or car.1.Definition: “An incident of missing the airplane” means that the group fails to arrive on time to catch the reserved flight from the present stop, thus disrupting the schedule.2.Nature: Missing the flight is a great accident.It brings not merely the enormous economic losses to travel agency, but also tourists suffering.To some degree, it influences the reputation of the travel agency badly.3.Prevention(1)Local and national guides should implement leaving transportation tickets of tourist group well ahead of time.And check the date, time and destination, number of flights, etc.(2)On the same day of leaving, do not arrange the tourist group to the complicated spot or inconvenient traffic region to visit or shop;do not arrange the tourist group to go shopping at a crowded place or do free activity.(3)Leave abundant time to go to the airport(the quay, station), guarantee the tourist group to reach the airport ahead of time: The domestic flight, reach the airport 90 minutes ahead of time;The international flight reach the airport 120 minutes ahead of time;The train or the steamer reach the station or the quay 60 minutes ahead of time.4.Deal with:(1)The guide should first report the incident to the travel agency, and then try to appease and calm the tourists.(2)The guide should then contact the airlines, try to put off the departure time or take other modes of transportation for alternative means for departure.If necessary, arrange a chartered airplane.(3)Make arrangements for their accommodation and necessary services.(4)During their stay, the guide should inform the next stop in time, modified travel schedule and inform the related parties.(5)If the group’s delay requires them to stay on, the manager or administration staff of the travel agency should make an apology to the tourists on behalf of the travel agency.(6)Write out the accident report, state the cause and responsibility of accident.The person who caused the incident should be fined for the loss.第四题 外国旅游者在我国丢失护照和签证，导游人员应如何处理？
What is the procedure for a foreign tourist to apply for a new passport and visa if he has lost them during his visit in China?(1)Provide a certificate: If foreign tourists lost the passport or the visa in our country, the reception agency should provide a certificate.(2)Prepare photos: Ask the loser to prepare photos.(3)The owner should report his loss to the local Public Security Bureau with the written testimonial made by the travel agency along with his photo.(4)With the testimonial issued by the Public Security Bureau, the tourist should apply for the new passport in his own country’s Embassy or Consulate General in China.(5)With the newly issued passport, the tourist should apply for a new visa in the office of the entry and exit visas for foreigners under the Public Security Bureau.第五题 旅游者钱物丢失，导游人员应如何处理？
The treatment that the tourist’s money or goods is lost.1.Know about the situation: Guides will understand this situation in detail and then analyze the lose time and place as well as the characteristic, value of the lost article.2.Protect the scene: After confirming losing, protect the scene, in order to help solve the case.3.Provide a certificate by the travel agency, preparing for customs inspection and compensation.4.Report a case in time: If a tourist’s certificate property is stolen, the guide must report the case to the public security organ and insurance company immediately, help to investigate the clue, strive to solve the case, find articles, retrieve the harmful effects.5.Prepare the claim for compensation.Help to get a certificate issued by Public Security Bureau so as to claim for compensation.6.Thoughtful service: Guides all want to offer the warm and thoughtful hospitality, the owner of the lost property will be comforted and alleviated its mood.第六题 旅游者在中国境内丢失行李，导游人员应如何处理？ Lose the luggage within the territory of China.(1)Analyze the situation calmly;(2)Solve the necessity for daily life: Apologize, help to solve the difficulty of the life brought.(3)Get in touch with relevant department to get the information about the process.(4)Apologize sincerely.Return luggage if found.Otherwise, if confirm losing, the leader of travel agency should give a explaination and make an apology to the tourist.(5)The guide should prepare the meterials for compensation.Help the tourist claim for compensation.(6)The guide should submit a written report to the travel agency which gives a detailed account of the accident, including: the cause of accident, the sequence of events, the process of handling the accident, the tourists’ feedback and the account of those responsible for the accident.第七题 导游人员应如何预防旅游者走失？一旦旅游者走失，应如何处理？ How should the tour guide do to prevent the tourist lost? If happened, what should the guide do to deal with it? P: 1.Remind the tourists of the name of the travel agency、the license plate number and logo of the tour bus、the name and telephone number of the hotel、contact with the guide.2.The tour guide should tell the itinerary、visit sites in morning and in afternoon and the name and address of the restaurant where the group have their launch and dinner.3.After arriving at the attractions, in front of the attraction diagram, the guide should introduce the route to the tourists and tell them the parking place, emphasize the collection time and place, and remind the tourists of the number and character of the tourist bus.4.The guide should be with the tourists all the time and often count the number of tourists.5.The guide should attract the tourists with abundant content and excellent skills.Deal: 1.Find the lost tourist immediately.Analyze the time and direction of losing and look for the tourist at once.2.Ask for help of the police and the tour site authority.3.Arrange the remaining tourists, continue the tour schedule if possible.4.If had not found, report to the travel agency for help.If necessary, get in touch with the public security.5.After finding the tourist, find out the cause.If it was the tour guide’s mistake, apologize to the tourst.If it was the tourist’s fault, don’t blame him too much.The guide could remind him to pay more attention.6.Give a report.If it was a serious incident, the guide should make a written report.第八题 导游人员应如何处理旅游者伤病、病危和死亡事故？ How to deal with tourists’ injuries, danger and death in accidents? 1.If the tourist get hurt or be sick in accident, the guide should visit immediately.If necessary, the guide should accompany the patient to hospital.It is prohibited for the guide to give the patient medicine privately.2.When the tourist is critically ill, the guide should send the patient to hospital for a rescue with the leader or relatives or call the doctor immediately.3.In the rescue process, the guide should request the presence of the leader or the relatives and friends, and take detailed records of symptoms of illness and treatment before and after.4.In the rescue process, the guide should report situation to the travel agency all the time;remind the lead to inform the patient’s family, if the patient is a foreigner, the guide should remind the leader to inform the embassies and consulates in the country.5.The guide should arrange other tourists properly when individual tourist is ill, the national guide should continue accompanying the group.6.If the tourist died, the guide should report to the local travel agency immediately, and the local agency should deal with the aftermath in accordance with relevant state regulations.At the same time, the guide should make other tourists’ emotion stable, and complete the reception actively.If it is a irregular death, the guide should protect the scene, and report to the local department in time.第九题 对于交通事故，导游人员应如何预防与处理？ How to prevent or deal with the traffic accidents? P: 1.The guide should have safety awareness in the reception work, and give assistance to the driver with safe driving work.2.The guide should leave enough time when arrange activities, don’t urge the driver to be hurry and be speeding.3.In case of bad weather, heavy traffic or bad road conditions, the guide should remind the driver to pay attention to safety and drive carefully.4.The guide should prevent other drivers, and remind the driver not to drink.If the driver is drunk driving, the guide should stop him immediately and report to the travel agency and request reassignment to other bus or swap drivers.D: 1.Emergency treatment: If somebody hurts, arrange rescue immediately.Send the hurt people to the nearest hospital.2.Protect the scene
3.Timely report(#122): Inform Traffic Department and Security Department.Report it to the travel agency.4.Appease tourists: Make other tourists’ emotion stable, and try to complete the reception activity.5.Write a report containing the cause, details of rescue and treatment, responsibility, tourists’ emotion and response.Try to report detaily, correctly and clearly.第十题 对治安事故，导游人员应如何预防与处理？
The prevention and treatment of the breach of security.A breach of security means that the tourist has suffered: theft, robbery, fraud, indecency or murder and their life or property has been endangered on the trip.Prevent:(1)The guides should increase their vigilance when doing reception services.Take effective measures, and try to prevent public security accident from happening.(2)Remind tourists not to tell strangers their room numbers, let strangers enter room especially at night, and don’t exchange the foreign currency with individuals.(3)After checking in the hotel, the guides should advice the tourists to deposit the valuable property in the safe deposit box of the hotel, don’t hand-carry or put them everywhere.(4)After leaving the hotel, the guides should remind tourists to take along the certificates or valuable things.After tourists getting off the bus, the guides should remind the driver to lock the door and window.(5)During the tourist activity, the guides should be together with tourists all the time, and observe the situation around, often count noses.(6)During visit, don’t stop the bus let the irrelevant person get on the bus.If some person stops the bus, the guide should remind the driver not to park.Deal with:(1)The guide should do his best to protect the safety and property of tourists and take them only to safe places.If the tourists are injured, the guide should rescue them.(2)The guide should immediately report the incident to the police for investigation.(3)The guide should report to the travel agency.When casualties or loss of property occur, the guide should ask the travel agency to give him instructions or request that the personnel of the travel agency handle the incident.(4)The guide should comfort and console the tourists, and, if possible, continue with the scheduled travel.(5)The guide is expected to submit a written report to the travel agency and help handle the issues concerned.(6)Deal with problems arising from an accident well: Prepare essential identifications, materials and handle rehabilitation works well.第十一题 对于火灾事故，导游人员应如何预防与处理？ The prevention and treatment of the fire accident.Prevention:(1)Remind tourists of not to carry inflammables and explosives and don’t throw out cigarette ends.(2)Tell the relevant regulations to the tourists.Remind them not to take forbidden goods in the luggage.(3)Familiar with the location of emergency doors, exits and escape stairs of each floor and shift safe route.And introduce those to tourist.(4)Keep fire alarm telephone number 119 firmly in mind.(5)Know room numbers of the tour leader and tourists.Deal with:(1)The guide should report the fire immediately to the police.(2)The guide should inform the tourists that there is a fire and lead them to a safe place through a safe emergency exit.While fleeting the fire, tourists must be warned not to take the elevator.Tourists may become trapped in the elevator due to power failure caused by the fire.(3)Obey staff member’s unified command.Evacuate tourists through the extra exit rapidly.(4)Lead tourists to save themselves.Don’t take the elevator, use wet things to cover oneself, wave colorful things to call rescue people.(5)Help to deal with rehabilitation works.第十二题 导游人员应如何预防旅游者食物中毒？一旦发生食物中毒，应如何处理？ The prevention and treatment of food poisoning.Prevention: 1.To avoid its occurrence, the guide should take tourists only to designated restaurants for meals.2.And always remind them not to eat food sold by street vendors.3.If it is found that food or beverage was unhygienic or turned sour during dinner, the guide should demand to replace them immediately.Require the restaurant leader to apologize.And report to the travel agency in case of necessity.4.Tell the tourists about “water and soil” question clearly.The food which locals can cat, the outsiders perhaps cannot.Deal with: 1.If a tourist is poisoned, the guide should ask him to drink a lot of water to flash out the poison and send the patient to hospital immediately.2.Inform the health and epidemic prevention department to examine some samples that tourists have eaten immediately.3.Ask the doctor to open the certificate of diagnosis.4.Report to the reception agency rapidly, and notify the serious patient’s relatives.5.Guides should help to understand, analyze and grasp the reason of being poisoned, and, offer the reliable material to the related departments in order to investigate this case.第十三题 对旅游者在餐饮方面的个别要求，导游人员应如何处理？
The treatment which tourists require individually in food and beverage(1)The special diet requires can be divided into two kinds: one is making clear in the agreement, another kind is putting forward temporarily.If the special dietary requirements have been specified on the contract, the travel agency must fulfill them.If the requirement is not specified in the contract, but requested after the tourist’s arrival, the guide should do his best to meet the needs of the tourist.However, the tourist should bear the extra expenses.A guide should try his best to meet the tourist’s requirements if it is related to his religious practice or health reasons.(2)Tourists demand to change the meal: If the tourist demand to change the dishes, generally speaking, the guide must contact the restaurant 3 hours earlier, so long as the restaurant agrees to change the meal, the guide can assent.If it was close to the meal time, the guide shouldn’t agree, but should explain it patiently;If the tourist insist on changing, he should bear he expenses.(3)Demand to have a dinner alone or require room service: If the tourist request to have his meal separately or send meals to his room, the guide should tell him to pay for himself, but if the tourist is a sick and can’t have dinner in the dining hall, the guide should arrange to send the meal actively and it must be free.(4)Other diet requirements: If the tourist wants to eat his meal before or after the arranged time, the guide should get in touch with the restaurant earlier and try to satisfy the tourist.If the tourists wanted to taste local special food, the guide should get in touch with the desighed restaurant to arrange.第十四题 对旅游者住房方面的个别要求，导游人员应如何处理？
To the tourist housing aspect’s individual request, how should the conducting a tour personnel process? 1.Request to exchange the hotel: The tourist proposes exchanges the hotel, accompanies should with reception society contacting, the reception society be supposed to be responsible promptly to exchange.If the reception society really has the special reason and the difficulty, should to travel this explanation, proposes the convincing reason, after the tourist agreed that may according to the reception society specific measure properly solve, and gives the tourist to compensate.2.Requests to exchange the room: Because in the room has the cockroach, the stinking insect, the mouse and so on, the tourist requests to change houses, should satisfy its request.The tourist request exchanges when differently faces, the different floor’s identical standard guest room, if does not involve the price question and the hotel has the vacant room, may with hotel guest room department contacting, suitable satisfy or request issue of something the team to mix in the interior.3.The request lives in a higher standard the guest room: The tourist request lives when is higher than the contract provision standard the room, if the hotel has the corresponding room, may give to satisfy, but the tourist must pay the original room to return a house the cost of the loss and two kind of scale guest room charge the price difference.4.Requests to live in the single room: If the tourist living in the standard room requests to live in single room, it can be met if there has vacant room, but the tourist should take their own expense.5.Require to buy goods in the room: The guide should assist the tourist actively, contact with the hotel and transact with rules of the hotel.6.Require an extension of stay time: If there has vacant room in the hotel, the tourist’s request can be met, but he should charge himself.If there has no vacant room, the guide can assist the tourist to contact other hotels, and the tourist should pay himself.第十五题 对旅游者娱乐活动方面个别要求，导游人员应如何处理？ Tourist’s amusement is required individually 1.Demand to change the planned recreation: If tourists are unsatisfied with the recreational activities that are arranged, demand to change the recreational activities, guides should contact travel agency immediately, if the condition permits, change the plan as much as possible, if the condition is not permitted, guides should explain patiently to the tourist, prove the ticket has already been ordered to tourists, can’t replace;If tourists insist on demanding to change, guides can help, but explain the expenses to pay by oneself, the comprehensive service charge is not refunded.2.Demand to increase the recreation outside the plan, the guide should generally give assistance, but does not usually accompany going.3.Demand to go to the unhealthy place of entertainment, guides should refuse him or her absolutely, and explain clearly relevant regulations and laws of our country to tourists.第十六题 对旅游者购物方面个别要求，导游人员应如何处理？ How to deal with individual requirements of tourists’ shopping? 1.Require to go shopping alone: If the tourist invites the guide to go shopping together, the guide should depend on the condition, when conditions permit, the guide can accompany as far as possible.If it is impossibility, the guide should give him help.If the tourist requires to go shopping alone when the group is leaving, the guide must discourage him.2.requires returned merchandise requires tour guides to help returned, tour guides help the tourists should be aware of their responsibilities from the loss, should actively assist and try to help resolve, if necessary, to travel together.3.asked again to request a tour guide to help store, the guide should be given the enthusiasm to help.Under normal circumstances as long as time permits, tour guides can accompany.4.requires the purchase of antiques or antique art heritage tour guides should be fixed to the store, and to remind travelers to buy after the proper custody of the invoice, do not remove the items printed on the wax to prepare for customs inspection.If you find an individual travelers suspected of smuggling artifacts, tour guides should be immediately reported to the authorities.5.requires the purchase of medicines, medicine guide should inform the relevant provisions of China Customs.6.shipping requirements requested on behalf of tour operators on behalf of shipment, the tour guides can tell in the tourist shops are generally fixed shipping business, please apply for their spot in the store;if the store no such business, tour operators should actively assist tourists to other places for shipment procedures.第十七题 旅游者要求探视亲友应注意哪些事项？
Tourists visiting friends and relatives asked questions XVII should pay attention to what matters? 1.Tour guides to help tourists in contact after meeting with relatives or counterparts, generally do not participate in the meeting, asked the parties not to meet the purpose and content;2.Tour guides to help foreign tourists in contact after the meeting, generally do not participate in the meeting, there is no obligation when translated.If you do need to provide translation services of tour guides, tour activities, without affecting the premise can be agreed;3.If asked to meet with foreign tourists or foreigners in China China, embassy and consulate personnel, tour guides should not intervene, the need group is the Association can help.4.If foreign tourists warmly invited to participate in tour guides and consular activities held, tour guides should be politely refused, if necessary, should consult the leadership, for approval before going;
5.Tour guides should be aware of tourists and meet real people relationships between individuals if found by relatives and friends as a cover for.6.Not normal dealings with, or engage in illegal activities, should be promptly reported to the authorities.第十八题 旅游者要求转递物品，导游人员应如何处理？ Tourists demand to pass articles Generally, tour guide should proudly reject.If tourist indeed cannot handle himself, the guide can offer help.1.Ask the condition of the goods, require a good list and check the number face to face.2.If the goods should be paid taxes, the guide should require the tourist to pay.3.If the goods is very expensive, we should ask the tourist to write a trust letter, and specify the article name and number face to face.And ask the tourist to sign it and leave the detailed address.4.Ask the receiver to write a receiving note, including the article name and signature.5.Hand in the receiving note and the trust instrument to the travel agency.6.If the tourists want the guide to pass on food to other person, the guide should decline it, and explain the reason.Ask him to deal with it by himself.第十九题 旅游者要求中途退团，导游人员应如何处理？ Demand to withdraw from group midway.1.If tourist is ill or has special reasons and demand to leave the travel party ahead of time, the tourist can be satisfied if the reception and organization agencies agree.Whether return the left travel fees or not, the agency should do it according to the terms in the agreement they signed.2.If tourist’s requirement is unreasonable, the guide should explain to him patiently.If failed to persuade him, the guide can accept his requirement and must tell him that his travel fee won’t be returned.3.The whole touring party proposes withdrawing from the group midway collectively, because of the travel agency and guide’s service quality.The guide can handle this situation according to the relevant regulations.4.If because of the serious natural calamities, touring party or some tourists are forced to demand to finish the tourist activity as soon as possible, the guide can allow them.But because of not our faults, we refuse to compensate.5.Guides can help tourists who withdraw from the group midway to book the flight ticket, go through formalities of separate visa.But the expenses should be paid by the tourist.第二十题 旅游者要求延长旅游期限，导游人员应如何处理？
A)共考三门：导游基础知识、导游法律知识与道德修养、导游服务规范与技能;全部采用闭卷形式;
B)考试题型分判断题、单项选择题、多项选择题、不定项选择题、综合分析题、案例分析题等;重点提示：全是选择的，不管是综合分析题，案例分析题，都是给了案例之后你根据题目进行选择答案;
C)各科目的笔试考试时间均为120分钟，总分值是150;
D)《导游法律知识与道德修养》考试中，在考年份的1-10月份的重大时事占5%-10%，
2、口试
口试(现场模拟导游考试)分两大部分，即“游览区(点)讲解能力”和“导游服务规范与特殊问题处理及应变能力”。重点提示：特殊问题处理也是用说的，不用动笔。
现在再说一下笔试中重点要注意的：
说实话，其实题目不难，就是考得比较细和偏，书本在你报名的地方会有提供购买的，至于其它参考资料，我建议买本上海导游考试一本通，这个在网上有得买，多看书多做练习题，对考试有很大的帮助。
当你拿到书后，你不用想着什么是重点，什么应该多注意，你先就一个字，一个字的把整本书看一篇，记住一定要结合目录来看;了解全书的结构，每章的大概内容。到了第二遍的时候，你就结合考试大纲来看(考试大纲在你报名买书的时候会有提供购买的);第三遍的时候，你再次结合全书的章节与小标题来看(不管你有多少时间来看书，但一本书，你至少看三遍)，
为什么我这么强调看书，看整本书呢，因为现在全部是选择题，并不需要你硬要把那个东西背下来，但一定要有印象。而且笔试考试真的考得很细，比如，今年考试中一个判断题，说一般讲到“女士优先”，是说下车、下楼的时候，男士先下，女士后下。一般这种题目就一定要看清楚了，我第一反应觉得这个好像是对的，但又想想，不是女士优先吗，于是判断这道题是错的，但其实书上有关于“女士优先”一系列的解释：“说上车、上楼的时候，女士先上，下车、下楼的的时候，女士后下”;正确判断这题应该是对的。还有其它我就不举例的(但若有兴趣的朋友，可以在下面留言，我会再说一些我还能记得的题目)。对了,还有就是《导游法律知识与道德修养》考试中，在考本年的1-10月份的重大时事占5%-10%。重大事件可能太多了,更何况你也不知道那些是重大的,不知怎么看,但也不能绝对的放弃,你若有可能每天看看晚间新闻或手机报,可不要像我,问到第三任澳门特别行政区行政长官是谁都要想半天,还带蒙且没蒙对。
口试中应该怎么做呢，也是和笔试一样，一定要看书，对每一个景点都要看，当然景点的内容你可以不用背，但一定要记住一些值得注意的地方，关键来了，你怎么知道那些是值得注意的呢，所以，你要把每个景点的内容看几遍。因为在最后的口试中，会随机抽取小景点的问题，你不一定要记得很清楚，换句话说，你不一定回答得很完全，但绝对不能一点也不知道。
关于导游词，你不用准备太多，真的，大概4-5分钟左右就够了，你说一下那个景点的概况也就行了，因为老师会提醒你的，时间不够了，你还要回答你抽到的景点问题，(当然到时，你会看到一个屏幕，那里也有提示)。所有的抽题环节相对还是比较公平的，你要考那个景区，是你自己在电脑旁抽取的，你要回答的景点问题，是自己随机抽取的卡片，你要回答的导游服务规范与特殊问题处理及应变能力，也是自己随机抽取的卡片，这两个考试不在一个地方，中间由老师安排调节，会有足够时间。
总之一句话，就是一定要看书，想投点机，取个巧，还真不行，还有就是不要紧张，考场的老师都很随和的，会问你还有什么需要补充，你可以补充，但真想不起补充什么就说没有了。好了，最后，若你想成为一个合格的导游的话，一定要热爱这个职业，因为当你对它了解的越多，你会发现，你知道的越少，随时会产生一定的恐怖担心自己会不会考不上，所以一定要对它热爱，即使你只热爱旅游，并不喜欢带团，或用它去赚钱，但你一定要有信心，多看几遍书，你绝对没有问题，相信我，当然更重要的相信你自己。
Ladies and gentlemen，Welcome to KM, a beautiful city of eternal spring.My name is Tom, and I am pleased to be your tour guide.An old Chinese saying goes like this: friends should come from afar, isn’t this delightful? So I am very delighted to have this chance to serve you, to show you the most beautiful of KM and YN, to feed you the most delicious local food, to introduce to you the most precious local specialties.In one word, I’ll try my best to help you have a happy and gainful tour here.Now, you must want to know some general info about this city.Situated at the center of YN-GZH Plateau, KM has a history of over 2400 years and now serves as the capital of YN Province.It features pleasant climate all the year round and various natural sceneries as well as places of historical interest.A poem portraits KM like this:
the weather is like April constantly，flowers blossom for four seasons.Hence its name ‘city of eternal spring’.It’s neither hot in summer nor cold in winter.The average temperature in summer is about 23℃ while that in winter is about 9℃, and the average temperature year round is approximately 15℃.There are two distinct seasons here: the dry season and the rainy season.The rainy season is from May to Oct.when the humid air from the Indian Ocean brings rich rainfall.The other months are the dry season with very few rains.So ladies and gentlemen, now you must have a question in your mind: why is the climate like this? The geographical location of KM is about at the same latitude with Guilin, Xiamen and Taipei.But these places are much hotter in summer and colder in winter.The reason mainly lies in the topography and landscape of KM.The city is located on the plateau area with an altitude of over 1800 m.So it’s not very hot in summer.In winter, the high mountains to the north of KM block the cold air from Siberia.Therefore, the affect of the cold air to the weather of KM is not as strong as other areas in China.Consequently, KM enjoys a pleasant climate all the year round.KM’s history goes back over 2000 years to the Waring States Period of ancient China.In BC 279, a general of Chu Kingdom in the area of today’s Hunan and Hubei provinces came here with his troops and settled down near Dianchi Lake which is a large lake adjoining the southwest edge of today’s KM city.In AD 109, during the reign of emperor Wudi of the Han Dynasty, the city of “Kunzhou” was established to the southeast of present day Kunming.Towards the end of the Yuan Dynasty, which was about 600 years ago, this area became known as KM County.In 1832, a traditional city with high wall was erected, which became Kunming municipality in 1928.In the book Guide to China the author says that if your time is limited while visiting China and you could only afford to travel around one place, the best choice is YN Province, because it is the most ethnically diverse province in China with various landscapes.It’s absolutely true.26 ethnic groups inhabit different areas of YN Province.During the long course of history, each ethnic group has developed their own unique culture and diverse customs.In different ethnic communities we can see different architectures, costumes, and taste local foods of various flavor, of which the most famous one is Across Bridge Rice Noodle whose name originated from an ancient legend.Most of the ethnic groups are good at singing and dancing and they also have their own traditional festivals, such as the Torch Festival of the Yi people, the Splashing Water Festival of the Dai people.Their marital customs are also different, among which the most amazing one is that of Muosuo people who is a branch of Naxi ethnic group and lives in Shangri-la.They actually don’t get married all their life.I’ll explain to you the details during our tour later.Now we’ve arrived at our hotel.Please gather your belongings and follow me.
