外贸邮件模板（精选5篇）
Dear sir，We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available for us.and the now pls check the quotation below:
The specification you required: The length: The diameter: The material........The price:XX usd /pes FOB(tian jin)
I hope this is the one in your favor,As a experienced company(ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best Thanks and regards
签名
客户询盘模糊，向客户询问规格
Dear sir，Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok.After we confirmed,we are happy to provide you with our good quality and competitive price.Look forward your soonest reply, Thanks and regards
签名
针对客户的讨价还价的回复
Dear sir，Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality.But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think.If you any comments ,pls let me know.Thanks and regards Angela
这个得针对情况，如果利润真的不太高，就这样写没有关系，如果老板太黑了，就给点折扣，关于价格不是一封两封的邮件可以搞定的，总之灵活点啦
应对客户的迟迟不回复的邮件: Dear sir，Did you receive our quotation on dec12th?and no reply from you.i was waiting until all the colleagues left the office.May be you are very busy.So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)
Look forward your reply Thanks and regards Angela
面对客户迟迟不回复
Dear sir，How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX products.And we quoted for you on dec 12th.Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.At the same time we can improve our service according to them,if there’s some fault and in our works.So pls take a few time to tell me some advice on our business.ok?thanks very much.针对报价了不回复的Dear sir or madam，Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.Could you give me some advice so that we can do better
Best regards
1、therefor we always put the quality as the first consideration 因此我们总是把质量放在第一位的
2、would it too much to ask you to respond my question by tomorrow? 可以请你在明天以前回复吗
3、the price we give is almost reach our bottom line 我们所给的价钱已经接近我们的底线了
4、the validity of the quotation is about the 10days 报价的有效期大概是十天左右
5、moreover we keep the price close to the costs of the production.再说，我们的价格已经接近生产费用的边缘
1、will you kindly tell the quantity you require so as to unable us to sort out the offers? 为了方便我们报价，你能告知数量吗，2、you should take the quality into consideration 你必须考虑到质量问题
3、we may reconsider our offer if your order is big enough 如果你们数量足够大的话，我们可以重新考虑价格
4、i ’d like to tell you what i think about that 我想告诉你一些我的想法
5、but consider the quality ,our price is quite reasonable.但是考虑到质量，我们的报价是很合理的一些实用英语系列：
收到来信：
1、i have just received your kind letter.2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.3、your kind letter of saturday arrived this morining 久未通信：
1、pls pardon me long in writing to you
2、i must apologize for not having written to you previously
未及时回信
1、i apologize for the delay in my reply
2、i apologize for being a day late with the delay reply to you
3、having lost your last email ,i have not been able to reply sooner 久无音信：
1、i have not heard a word you for a long time
2、there has been no news from you for ages
3、As i have not heard of you for long,i feel anxious 表示歉意难过：
pls accept my sincerest apologies for the inconvenience i fear we caused you 遇到不好的事情
1、i have deeply grieved to hear the death of your father
2、i was most distress to learn from your letter of the illness of your father
谈谈开发信的事情
还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵
其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望帮到比我还新的朋友，前辈不要拍我板砖哦。
发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀（自己搜一下，太长了不好发上来）和一些好的黄页，有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特 等中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。
其实我觉得开发信这个东西就像我们国内做电话销售一样，我想每个外贸人都很讨厌每天一大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，有的喜欢有点专业性的比较长一点的开发信，至于到底怎么样，我有两种版本经常换着发，要多多准备几封进行追踪，邮箱最好设上阅读回执，对有阅读回执的邮件进行追踪，几周几个月时不时的骚扰一下。要用不同的版本，要不发一样的，看不看都删了，没什么新意。我开发信的内容很大众化就不贴上来了。呵呵
还有一点是开发信得主题，反正我不喜欢什么how are you，Hi，my friend，什么的，就用产品名称，或者用RE：貌似比较有效果，呵呵，还有可以突发奇想，比如有一天我用的标题是your water need treatment,（我们做水处理过滤产品的）结果发过去一会就有人回复说介绍一下详细catalog 什么的。当然可能是运气什么的发开发信需要坚持，不要没有效果就放弃然后再抱怨怎么没效果啊没效果啊，因为开发信本身的是一个概率问题，成功率本身就比较低的。所以那句话叫什么来着 广撒网才能网大鱼。前辈的话是有道理的。
有时间我整理一下自己的邮件或者用的好的黄页再分享给大家，呵呵先写到这吧，有时间再写，不能一下午光更新，呵呵
spoken English）Ｓomething went wrong.情况不妙啊(出了问题/麻烦).内似的表达有:“There is something wrong with sth”.什么出了麻烦/有毛病等.例如:What ’s wrong with you, you look depressed--你看上去很消沉,发生什么事了
2)You are welcome,you deserve it.不客气,应该的!“deaerve”(v)-应该得,值得.3)Not necessarily.不见得.这个短语在日常生活中用得较多.请牢牢记住,很实用的!
4)I am embarrassed to take so many gifts.拿这么多的礼物我真不好意思(意思是--你送我这么多礼物真不好意思.当然“embarrassed”还可以指“别人给你难堪而感到尴尬的意思”.例如:You scolded me in public,I am embarrassed!---你在公共场合训我真让我感到尴尬.5)I don’t deserve this/I am flattered.我不敢当(意思是你太夸我了)“Flatter”(v)---吹捧,奉承,过分夸奖等.6)The game came out even.比赛不分胜负.“even”扯平的,互不相让的“
7)Ask for a leave/I ask to use a sick leave today.请假/请病假
8)I told you(early).我不是早就告诉你了/我不是早说了!
9)It ’s better than nothing.总比没有好!这句非常实用,用来安慰别人是非常漂亮的句子!
10)Let’s get down to business.我们谈正事吧/我们转入正题吧!”It’s late,let’s get down to business".---时候不早了,让我们谈正
Hi Lesley:
一、做好前期信息收集及准备工作
（一）目标客户信息的收集、整理、分类
无论是撰写客户开发函还是回复客户的询盘，如果要提高客户的回复率，首先要善于收集、整理、分类客户的有效信息。以婚纱这个产品为例：
第一步，学会在众多收费和免费的B2B商务网站中找到最优网站。目前，外贸界人士比较推崇的平台有：阿里巴巴、Globalsources.com、 Ec21.com、 Made in china、Ecplaza.net、Ebay等。此时，可以有效利用Google这种搜索引擎寻找到适合自己产品的平台。具体操作如下：在Google的全球站点中输入产品的关键词“wedding dress”，出现的前几页以及网页右边排名靠前的B2B平台比较适合婚纱这个行业。另外，要定期地浏览各种外贸论坛，积极运用Linkedin、MSN、 Facebook、Skype等建立自己的客户关系网。
第二步，要不断的更新有关婚纱的最新设计信息和图片。坚持定期更换新款婚纱的信息、把不同款式和面料的婚纱图片发布上网，特别是产品关键词的选择决定了产品在商务网站中的排名，及时替换与更新都会让买家第一时间了解公司的最新信息，吸引新客户。如婚纱的关键词可以设置为strapless（抹胸）、one-shoulder（单肩）、sleeveless（无袖）等等。针对不同地区的客户，产品关键词的描述也应有所差异。比如美国客户比较倾向于鱼尾式婚纱，此时，sheath/column成为热门的关键词。
第三步，做好客户信息管理：建立一个excel表格，将所有收到的客户信息及时填入表格中，并且做好客户分类工作。根据邮件往来的频率、质量、进度，把客户按重要性或紧迫性进行分类。客户信息表中应包括客户的姓名、性别、职位、电子邮箱、国家/地区、电话号码、公司名称、部门、网址以及相关资讯。所有客户的信息、客户的活动度、参与度、自身工作的进度都会一目了然，在发送和回复邮件时就更有针对性。
（二）产品、行业、竞争者信息的收集
为提高公司的业绩，不少外贸公司会涉及经营多行业的产品，随着客户需求的变化，很多新产品的出现要求外贸业务员不断的涉足新的行业、了解新的产品。以橡皮这一传统的文具为例，外贸业务员不只要了解橡皮的成分，不同地区对橡皮的技术参数要求，橡皮的生产工艺，更要时刻了解新的商业运作模式。比如，有些外贸企业把橡皮与箱包或服装进行捆绑，在橡皮上印刷箱包或服装企业的二维码，只要扫二维码可以免费赠送橡皮，通过捆绑销售，赠送低附加值的橡皮可以作为其他产品的促销手段。
另外要随时掌握客户对产品的最新需求，很多客户对组合式文具的需求比较旺盛，作为外贸业务员就要及时了解行业动态，在网站上做好组合式文具的更新，并要确保专业术语的清晰，对产品的精确表达会使客户加强对你的信任。除外，外贸业务员还需定期的学习自己竞争对手的产品网站，做到知己知彼。从多年的外贸经验来看，客户更愿意把自己的订单交给懂产品懂技术的人，所以业务员必须努力使自己成为一名产品知识丰富、业务技能过硬的专家。
（三）产品目录（catalogue）或报价单（price list）的制作
按客户不同，轻重缓急不同。有时我们常常会碰到一些急需报价的客户，这时如果你不熟悉产品，也没有稳定的供应商，就得先联系多家供应商，对比他们的报价，然后再确定其中一家，核算报价，做好报价单，等一切准备就绪，半天就过去了。而此时，你的客户或许早就收到了来自多家外贸企业和工厂的报价，等收到你的邮件，商机早就失去。
另外，匆忙之间制作完成的产品目录或报价单，数据难免会有疏漏，内容简单，结构松散。这样的报盘很难引起客户的兴趣，从而影响了与客户的进一步联系。因此，作为一名优秀的外贸业务员，应该提前做好主要产品的产品目录或报价单，一旦客户有急需，稍作修改便可以及时发送过去，大大缩短了让客户等待的时间，不但体现出外贸业务员对业务的精通，也增加了客户及时回复邮件的概率。
二、设置企业的专有邮箱
在实际业务操作中，往往会出现发送给对方的邮件被退回或者接收失败的问题，这与外贸企业所使用的邮箱有很大的关系。有些外贸企业为节约成本采用免费邮箱如：163.com、yahoo.com等发送邮件，却不知通过这些邮箱发送的邮件很容易被对方的服务器识别为垃圾邮件或病毒文件。很多专业的客户从公司的邮箱设置就可以判断交易对象的信用度和影响力。
曾经有位德国客户跟我们谈及这个问题时，明确表明自己只会接收由企业专有邮箱发过来的邮件，其他邮件都会被设置成黑名单，他认为一般规范的企业不会使用免费邮箱。况且企业专有邮箱相比免费的个人邮箱有以下几个优势：一方面企业邮箱采用的是先进存储技术，多服务器负载平衡等技术，邮件服务器系统速度快、稳定性强、安全可靠、功能全面。强劲企业邮箱系统管理能帮企业解决信息的安全性和稳定性问题。同时企业邮箱的防病毒、反垃圾邮件功能方面远高于个人邮箱，减少邮件被对方服务器屏蔽等问题的出现。另一方面，企业邮箱是以企业的域名作为电子邮件地址的后缀名，更适合企业商务应用的邮箱，它代表的是整个的公司，而不是以其他的门户网站域名为后缀。显然，用企业专有邮箱发送的邮件不仅会提高客户对邮件的接收率，也无意间提高了客户邮件的回复率。
三、完善邮件的主题设计和内容表述endprint
（一）设计醒目的邮件主题
发送邮件时若要引起客户的兴趣首先要注意邮箱主题的使用，一个好的邮件主题应与客户的关注点、需求点及出口方的目的、自身产品的特点息息相关。常见的做法有：
1.标题上提及买家、供应商或买家熟悉的人或平台。譬如： To John Smith from Vivian /to Smith from Jiaxing auger import and export company.采用To…From…结构的邮件标题，可以让客户清晰看到这个邮件的接收人与发件人，这对于广泛搜猎供应商的买家来说具有一定的针对性，容易引起对方的重视，但同时也存在风险。如果买家不喜欢与不熟悉的供应商或知名度不高的卖家打交道，那么这样的邮件标题就很难引起买家的重视，相反倒有推销之嫌。为排除买家对新供应商不信任的障碍，我们可以采用买家认识的中间商或相信的平台作为推荐。譬如： Alibaba verified supplier of Jiaxing auger import and export company， 或者James recommended supplier of Jiaxing auger import and export company。这样的标题不仅解除了买家的信任危机，也便于买家整理和分类邮件。
2.标题上体现买家可能的诉求点。买家关注的问题有产品的款式是否新颖？产品的质量是否把关？产品的价格是否优惠？针对客户的需求，我们可以采用以下几种类型的标题。譬如： Wedding dress with new design / Quotations offer one percent less than your target prices /high quality low price of wedding dress. 上述邮件标题能够突显买家关心的款式、质量以及价格方面的问题，容易吸引客户。当然，在外贸工作中，有很多外贸业务员为获得客户的注意，故意制造与买家有邮件往来的假象，在标题使用时会采取比如：re：这类开头的名称。其实这种做法应该慎用，一旦被买家识破，你的诚信也受到了影响。
（二）力争正文表述的简洁和强针对性
1.内容简洁、目标明确。首先，邮件作为一种交流工具，要求正文内容规范、简洁。有些外贸业务员经常把一封邮件写得密密麻麻，生怕漏掉信息，却不了解你的买家每天都要浏览无数封的邮件，根本没有时间耐心的看完你的长篇大论。其实，内容的关键不在于是否详尽，而在于如何通过前期的调研努力把握买家询盘的真正意图，从而以最简短的形式给他最需要且有针对性的答复。其次，注意开头的称呼。不少外贸函电的开头是以“Dear Sir or Madam：”，买家一看到如此称呼就会认为这是群发的邮件，没有什么价值。邮件的正文，从开头的称呼开始就应该具有针对性。正确的做法如下：“Dear my friend：”或者：“Dear Mr smith：”这样的描述更能拉近双方的距离。
2.内容表达要求更专业。买家更乐于与精通产品的人打交道，如果你在回复询盘时相关产品的表述不规范或不专业，买家会认为你对产品或这个行业并不熟悉，从而就有可能失去进一步交流的兴趣，所以回复时一定要注意报价参数的规范。首先，要注意产品的规格、包装方式、贸易术语、付款方式、联系方式等数据必不可少。发出邮件之前，务必仔细核对几遍，确认无误后再发送邮件，切勿出现发送邮件过后又连续发送几封邮件进行补救。其次，报价要斟酌，不要虚报，买家都是业内行家，价格水分过高，容易让买家产生不信任的感觉。最后，不同的国家、地区的客户对报价的反应不同。一般来说欧美客户较能接受高价质优的产品，而南美、中东的客户却较为注重价格上的优惠。因此，报价时应注意差别报价。
四、慎用“图片、链接、附件、SPAM过滤词”
尽管图片、链接会让买家更清晰直观的了解产品的相关属性，但是有些国家垃圾邮件的过滤器会把他们列入黑名单，使得你的邮件无法成功地被买家接收。因此，除非客户要求，在邮件中我们尽量少用或不用图片或链接。同样，在邮件发送和接收的过程中，附件的使用是非常忌讳的。很多附件都携带病毒，因此，买家都不会轻易打开附件。此时，正确的做法是把附件的报价单或产品目录直接植入到邮件的正文中，不仅方便了买家的阅读，还避免了邮件直接被对方的服务器拦截。此外，撰写邮件时还要注意SPAM高频词的使用，SPAM高频词的出现也会被对方的电脑当成垃圾邮件处理掉。因此，如若你经常习惯套用网上函电样本进行交流，就应注意以下词汇的重复出现（以下为与销售有关的SPAM高频词）：Opportunity（机会）、Win（赢利）、Winner（优胜者）、Cheap（便宜）、Million（百万）、Dollars（美元）、Compare（比较）、Check（核对）、Cash（现金）、Bonus（奖金）、Credit（信用）、Loans（贷款）、Buy Direct（直购）、Get Paid（已付）、Order Now（现在下订单）、Subscribe Now（现在认购）、Satisfaction Guaranteed（保证满意）、You've Been Selected（你是被选拔出来的）。因此，在撰写邮件时，我们应有意识地去规避上述词汇的出现，使发送的邮件最大可能的到达买家的邮箱。
五、巧抓邮件发送的时机
用电子邮件开发客户时，其发送时机选择是影响买家回复邮件几率的原因之一。不同的国家和地区因存在一定的时差，邮件在发送时应选择对方上班的时间。为使客户打开邮件的第一眼便看到你的邮件，必须算准对方当地的上班时间，然后定时发送邮件。曾有美国Email营销服务机构Return Path对发送电子邮件的最佳时间进行调研，结果发现周一发送邮件的成功率明显高于一周中其它日子。星期五的邮件发送成功率则低于平均发送成功率。星期六是一周中发邮件成功率最低的日子，其次是星期天。EROI调查的另一份报告也认为，星期一发送Email不仅送达率最高，而且开信率和点进率也是最高的。一般来说我们可以选择周一至周五邮件发送邮件，但要注意最好选择在对方当地时间的上午。
向顾客推销商品
Dear Sir: May 1,
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
亲爱的先生：5月1日
关于我们的新产品，鹿山地自行车，已从世界各地的调查。从用户的报告证实了我们所知道的，在它被投放市场之前，它是最好的山地自行车。随函寄上我们的小册子。
你的忠实的
提出询价
Dear Sir: Jun.1, 2001
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
亲爱的先生：1日，2001
今天我们收到了你的宣传信和小册子。我们相信你会做的很好，在这里，在美国，请您给我们的价格和销售方面的进一步细节。我们要求你们尽一切努力报有竞争力的价格，以确保我们的业务。我们盼望着不久能收到您的消息。
真诚的
迅速提供报价
Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
亲爱的先生：206月4日
感谢你对六月一日关于鹿山地自行车的调查。它给我们带来了很大的乐趣，连同目录和价格表上的技术信息的模型。在研究了价格和贸易条件之后，你会明白为什么我们正在努力满足需求。我们期待着为您服务的机会。
交易的契机
如何讨价还价
Dear Sir: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
亲爱的先生：2001年6月8日
我们已经收到你方价格单并仔细研究了。然而，你方报价的价格水平太高，对这个市场，如果你准备给我们一个10%的折扣为200的数量，我们会同意你方的报价。你应该注意到，一些降价将证明自己的业务增加。我们希望很快收到你的来信。
真诚的
同意进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
亲爱的先生们：2001年6月12日
感谢你六月八日的来信。我们已接受你方提出的条件的报盘。随函附上我方将发现一个特别的价格表，我们相信会满足你方价格的。你应该注意到，在原材料的最新发展，影响了这个产品的成本差。然而，为了你方的订单，我们的价格一直在下降。
拒绝进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly
亲爱的先生们：2001年6月12日
感谢你六月八日的来信。很遗憾，我们不能满足你的条件。我们必须指出，市场的下跌给我们留下了很少或根本没有利润的利润率。我们必须要求你在价格方面的激烈今后的订单。目前提供的200的最好的折扣是5%。我们目前的情况给我们留下了讨价还价的余地。我们希望你能重新考虑这个提议。
正式提出订单
Dear Sir: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly
亲爱的先生：2001年6月15日
我们已经讨论了你方5%的报价，并接受所报的条款。我们准备给你的产品一个试验，只要你能保证交货或在九月二十日之前。在这种情况下，所附订单是严格的。在本日期之后，我们保留拒绝交货和/或取消订单的权利。
确认订单
Dear Sir: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
Sincerely
亲爱的先生：2001年6月20日
1.向顾客推销商品
Dear Sir: May 1, 2011
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market-that it is the best mountain bike available.Enclosed is our brochure.Yours faithfully
2.提出询价
Dear Sir: Jun.1, 2011
We received your promotional letter and brochure today.We believe that your would do well here in the U.S.A.Kindly send us further details of your prices and terms of sale.We ask you to make every effort to quote at competitive prices in order to secure our business.We look forward to hearing from you soon..Truly
3.迅速提供报价
Dear Sir: June 4, 2011 Thank you for your inquiry of June the 1st concerning the DeerMountain Bike.It gives us great pleasure to send along the technical information on the model together with the catalog and price list.After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand.We look forward to the opportunity of being of service of you.4.如何讨价还价
Dear Sir: June 8, 2011
We have received your price lists and have studied it carefully.However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer.You should note that some price cut will justify itself by an increase in business.We hope to hear from you soon.Yours truly
5-1 同意进口商的还价
Dear Sirs: June 12, 2011
Thank you for your letter of June the 8th.We have accepted your offer on the terms suggested.Enclosed our will find a special price list that we believe will meet your ideas of prices.You should note that the recent advances in raw materials have affected the cost of this product unfavorably.However, for your order we have kept our prices down.Sincerely
5-2 拒绝进口商的还价
Dear Sirs: June 12, 2011
Thank you for your letter of June the 8th.We regret that we cannot meet your terms.We must point out that the falling market here leaves us little or no margin of profit.We must ask you for a keener price in respect to future orders.At present the best discount offered for a quantity of 200 is 5%.Our current situation leaves us little room to bargain.We hope you will reconsider the offer.Truly
6.正式提出订单
Dear Sir: June 15, 2011
We have discussed your offer of 5% and accept it on the terms quoted.We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September.The enclosed order is given strictly on this condition.We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly
7.确认订单
Dear Sir: June 20, 2011
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes.We will make every possible effort to speed up delivery.We will advise you of the date of dispatch.We are at your service at all times.Sincerely 8.请求开立信用证
Gentlemen: June 18, 2011
Thank you for your order No.599.In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor.This account shall be available until Sep.20.Upon arrival of the L/C we will pack and ship the order as requested.Sincerely
9.通知已开立信用证
Dear Sir: June 24, 2011
Thank you for your letter of June 18 enclosing details of your terms.According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep.20.Please advise us by fax when the order has been executed.Sincerely
10.请求信用证延期
Dear Sir： Sep.1, 2011
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory.We are afraid that your L/C will be expire before shipment.Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely
11.同意更改信用证
Gentlemen: Sept.5, 2011
1.Please accept our thanks for the trouble you have taken.有劳贵方，不胜感激。
2.We are obliged to thank you for your kind attention in this matter.不胜感激贵方对此事的关照。
3.We tender you our sincere thanks for your generous treatment of us in this affair.对贵方在此事中的慷慨之举，深表感谢。
4.Allow us to thank you for the kindness extended to us.对贵方之盛情，不胜感谢。
5.We thank you for the special care you have given to the matter.贵方对此悉心关照，不胜感激。
6.We should be grateful for your trial order.如承试订货，不胜感激。
7.We should be grateful for your furnishing us details of your requirements.如承赐示具体要求，不胜感激。
10.We are greatly obliged for your bulk order just received.收到贵方大宗订货，不胜感激。
11.We assure you of our best services at all times.我方保证向贵方随时提供最佳。
12.If there is anything we can do to help you, we shall be more than pleased to do so.贵公司若有所需求，我公司定尽力效劳。
13.It would give us a great pleasure to render you a similar service should an opportunity occur.我方如有机会同样效劳贵方，将不胜欣慰。
14.We spare no efforts in endeavoring to be of service to you.我方将不遗余力为贵方效劳。
15.We shall be very glad to handle for you at very low commission charges.我方将很愉快与贵方合作，收费低廉。
16.We have always been able to supply these firms with their monthly
requirements without interruption.我方始终能供应这些公司每月所需的数量，从无间断。
17.We take this opportunity to re-emphasize that we shall, at all times, do everything possible to give you whatever information you desire.我们借此机会再此强调，定会尽力随时提供贵方所需的信息。
18.We are always in a position to quote you the most advantageous prices for higher quality merchandise.我们始终能向贵方提供品质最佳的产品，报价最为优惠。
19.This places our dealers in a highly competitive position and also enable them to enjoy a maximum profit.这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。
